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Chapter 13 Test 3 Flashcards Quizlet

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    When corporate headquarters announced new service quality standards for pizza franchise owners, Roland knew he would have trouble gaining employees' support because A. they were not involved in setting the goals. B. perishable services were being replaced with tangible services. C. they were not allowed to diverge from existing standards.

MKT exam 2 Flashcards Quizlet

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    When corporate headquarters announced new service quality standards for pizza franchise owners, Roland knew he would have trouble gaining employees' support because A)they were not involved in setting the goals. B)perishable services were being replaced with tangible services. C)they were not allowed to diverge from existing standards.

BA370 Marketing Gaffen Exam 2 Flashcards Quizlet

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    A publishing company plans to outsource its production-related tasks to a BRIC country. They are assessing opportunities and are attracted to this country due to its population of young, well-educated, technically-skilled workers who are fluent in English. ... When corporate headquarters announced new service quality standards for pizza ...

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